Moments of Truth
The Experience Manager streamlines how teams manage their moments of truth with their customers.
How does your team manage your moments of truth?
Does your team know what your moments of truth are?
Use The Experience Manager to make sure everyone in your company understands your moments of truth.
Use The Experience Manager to innovate and evolve your moments of truth in real time.
Identify your moments of truth and make sure
everyone knows what they are.
What are moments of truth?An experience storyboard is a simplified version of your customer experience.
Moments of truth are any interactions between a customer and a company, brand, product or service.
They represent the defining moments in the customer experience. In each moment of truth, companies have the opportunity to deliver value, produce measurable customer outcomes and build loyalty.
Benefits of managing
Experience storyboards create a customer-centric culture by helping everyone in an organization see the customer experience in the same way. This provides many benefits including:
moments of truth
Focus the efforts & resources being used to manage customer experiences
Simultaneously improve service, reduce costs & increase revenues.
Improve compliance and control
Ensure fast, sustainable, growing ROI on all investments.
Create a culture that is customer-centric, collaborative and passionate about the organization’s purpose.
In a nutshell, managing moments of truth helps you...
The Experience Manager
The Experience Manager makes it easy to...
Design customer experiencesWe’ve made experience design light, easy, and fun enabling you to tell any story you want.
Design customer experiences one moment of truth at a time.
Click to add, delete or reorder your moments of truth on a simple linear timeline that is easy for everyone in your organization to consume.
Add custom visuals to represent each moment of truth in a memorable and engaging way.See some examples of experience storyboards.
Analyze your moments of truth.After you’ve designed your experience storyboard, the next step is to share it.
For each moment of truth, gain complete transparency into your team’s:
See trends over time and prove a return (improved outcome performance) for every investment (related to moment of truth production).
Innovate and evolve your
Harnessing feedback and ideas to improve your customer experience should be the priority of any business.
moments of truth.
Incentivize team members to share ideas and engage with others on a social platform dedicated to moment of truth improvement.
Leverage a steady-stream of triple crown plus ideas to evolve the moment of truth and produce better outcomes.
A Triple Crown Plus Idea:
- Improves service
- Reduces cost
- Generates revenue
- Aligns with the organization’s mission (Plus)