Operationalize Your Customer Experience | CX Management Software

Operationalize Your
Customer Experience

You’ve gathered the data and designed your journey map.

But what’s next?

How do you bring everyone in your company into the conversation of improving your customer experience?

Use The Experience Manager to translate your customer experience into a simplified storyboard that everyone understands.

Share your storyboard with everyone in your company and gain valuable ideas and feedback to improve your customer experience in real time on any device anywhere in the world.

Watch a quick overview

Translate your customer experience into
a simplified storyboard that everyone understands.

Design Every Moment

What is an Experience Storyboard?

An experience storyboard is a simplified version of your customer experience.

Think of it as an easy-to-read “CliffsNotes” version of the customer experience you’ve designed.

Your storyboard will provide everyone in your company with an easy-to-understand frame-by-frame view of the customer experience you want them to deliver.

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Collaborate and Improve - The Experience Manager

Benefits of storyboards

Experience storyboards create a customer-centric culture by helping everyone in an organization see the customer experience in the same way. This provides many benefits including:

Ensuring that every member of the team understands their role in the delivery of the overall customer experience

Empowering employees to share insights and ideas to help improve the experience

Enabling companies to evolve their customer experience with speed and agility

In a nutshell, experience storyboards help you...

Customer Experience Storyboard Example - The Experience Manager

The Experience Manager

The Experience Manager makes it easy to...

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Design Every Moment

Create your Storyboard

We’ve made experience design light, easy, and fun enabling you to tell any story you want.

In just a few minutes you can distill your customer experience into a visual storyboard that everyone in your company can easily read and understand. Bring your experiences to life with text, images, videos, and a host of other design features that will articulate - in a simplified way - the story you want your employees to deliver.

Invite other members of your team to help you design. You can grant individuals specific permissions and restrict access to other elements. You can even assign responsibility for the parts of the storyboard you want them to design and manage.

See some examples of experience storyboards.
Design Every Moment CX - Customer Experience Management (CEM or CXM)
Collaborate and Improve - The Experience Manager

Share your Storyboard

After you’ve designed your experience storyboard, the next step is to share it.

Sharing your experience storyboard not only gives your employees a playbook that will help them deliver the experience, it also allows them to identify areas for improvement.

With just a few clicks, you can share your experience storyboard directly to a few colleagues or to your entire company on any device anywhere in the world.

You can share your designs through email, social engines, or even embed them directly into a website.

Everything you share will be updated in real-time as your designs evolve keeping everyone on the same page and delivering a consistent experience.

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Design Every Moment

Gain Ideas and Feedback
to Evolve in Real-time

Harnessing feedback and ideas to improve your customer experience should be the priority of any business.

We’ve designed a social ideas platform that helps you gather direct feedback and ideas from the front-line to the head-office in real-time and with full transparency.

Think of it like a Facebook feed of valuable ideas centered around your experience designs.

Post ideas with pictures, videos, and even create polls. Comment on, like, and follow ideas that are important to you. Use the best ideas to evolve your experience design and improve customer loyalty.

By utilizing this powerful functionality, you’ll never run out of ideas to improve your experience.

Design Every Moment CX - Customer Experience Management (CEM or CXM)

Take your Experience Mobile

Take your Experience Mobile

Share storyboards with everyone in your company on any mobile device anywhere in the world. Whether they are in the field or on the go, they’ll always have the most current customer experience you want them to deliver right in their pocket.