Manage Your Moments of Truth | CX Management Software

Manage Your
Moments of Truth

The Experience Manager streamlines how teams manage their moments of truth with their customers.

How does your team manage your moments of truth?

Does your team know what your moments of truth are?

Use The Experience Manager to make sure everyone in your company understands your moments of truth.

Use The Experience Manager to innovate and evolve your moments of truth in real time.

Identify your moments of truth and make sure
everyone knows what they are.

Design Every Moment

What are moments of truth?

Moments of truth are any interactions between a customer and a company, brand, product or service.

They represent the defining moments in the customer experience. In each moment of truth, companies have the opportunity to deliver value, produce measurable customer outcomes and build loyalty.

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Collaborate and Improve - The Experience Manager

Benefits of managing
moments of truth

Focus the efforts & resources being used to manage customer experiences

Simultaneously improve service, reduce costs & increase revenues.

Improve compliance and control

Ensure fast, sustainable, growing ROI on all investments.

Create a culture that is customer-centric, collaborative and passionate about the organization’s purpose.

In a nutshell, managing moments of truth helps you...

Customer Experience Storyboard Example - The Experience Manager

The Experience Manager

The Experience Manager makes it easy to...

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Design Every Moment

Design customer experiences

Design customer experiences one moment of truth at a time.

Click to add, delete or reorder your moments of truth on a simple linear timeline that is easy for everyone in your organization to consume.

Add custom visuals to represent each moment of truth in a memorable and engaging way.

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Collaborate and Improve - The Experience Manager

Analyze your moments of truth.

For each moment of truth, gain complete transparency into your team’s:

  • Performance
  • Engagement
  • Innovation
  • Improvement

See trends over time and prove a return (improved outcome performance) for every investment (related to moment of truth production).

Design Every Moment CX - Customer Experience Management (CEM or CXM)
Design Every Moment

Innovate and evolve your
moments of truth.

Incentivize team members to share ideas and engage with others on a social platform dedicated to moment of truth improvement.

Leverage a steady-stream of triple crown plus ideas to evolve the moment of truth and produce better outcomes.

A Triple Crown Plus Idea:

  • Improves service
  • Reduces cost
  • Generates revenue
  • Aligns with the organization’s mission (Plus)
Design Every Moment CX - Customer Experience Management (CEM or CXM)

Take your Experience Mobile

Take your Experience Mobile

Give your team access to your moments of truth from any device anywhere in the world.