Industries - Health Care - The Experience Manager

Patient Experiences

that exceed expectations every time


Collaboratively design unforgettable healthcare experiences for anyone, anywhere.

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Who are your patients?

Depending on the healthcare services you provide, you might define your patients generally or segment them into different groups or personas. The Experience Manager enables you to design healthcare experiences for any persona, segment, or patient type you choose. Build experiences tailored directly to individual patient needs and create lifelong loyalty through every interaction or touchpoint you deliver.

Referrals

Focus your team on a shared goal or vision

It may seem like common sense but setting measurable goals that your company can work towards achieving isn’t an easy thing to do. The Experience Manager gives you the ability to share a high level vision, or specific goals with every team in your company, and unifies their daily efforts towards designing the ultimate healthcare experience.

Mapping Your Patient Journey

Successful businesses understand that clinical outcomes and patient loyalty are achieved at a granular level. By designing amazing healthcare experiences interaction by interaction, a company can control every aspect of their relationship with their patients. The Experience Manager enables healthcare companies to collaboratively design patient journeys with powerful design tools and real-time communication between teams.

Marketing
Team
Web
Team
Office
Team
Care
Team
Care
Team
Marketing
Team

The Marketing Team facilitates discovery by...

The Marketing Team generates opportunities for potential patients to discover your company and introduces them to the services you offer. They manage advertising, marketing strategy, and a host of other tasks that target prospective patients and deliver them the information they need to make decisions.

Using The Experience Manager the Marketing Team can...

The Marketing Team can easily define a goal for discovery that aligns with the goal of the overall experience. Team members can collaboratively design creative campaigns, marketing strategies, or any other pieces of the discovery plan needed to convert leads into prospects.

The Web Team manages patients’ online research by...

The Web Team manages all of the digital interactions between your patient and your company. They create online content that helps potential patients with the information they need to make a decision.

Using The Experience Manager the digital Web Team can...

The Web Team can easily define a goal for all digital interactions that align with the goal of the overall experience. Team members can collaboratively design online marketing content, service descriptions, or any other pieces of the patient research plan needed to convert prospects into patients.

The Office Team onboards patients by...

The Office Team onboards patients by providing them with the information and paperwork necessary to begin receiving care. They manage patient scheduling, insurance information, and a host of other tasks that patients need to begin receiving care.

Using The Experience Manager the Office Team can...

The Office Team can easily define a goal for patient onboarding that aligns with the goal of the overall experience. Team members can collaboratively design scheduling systems, administrative processes, or any other pieces of the onboarding process needed to get patients ready to receive care.

The Care Team delivers patient care by...

The Care Team delivers patient care through examination, diagnosis, and treatment . They’re ultimately responsible for the health and wellbeing of the patient.

Using The Experience Manager the Care Team can...

The Care Team can easily define a patient care goal that aligns with the goal of the overall experience. Team members can collaboratively design treatment best practices, training protocols, or any other pieces of the care delivery plan needed to maintain patient health and wellbeing.

The Care Team facilitates care completion by...

The Care Team facilitates patient discharge by educating, developing plans, and facilitating a smooth transition. They manage patient extended care plans, payment plans, and a host of other tasks that patients need to complete care and transition home.

Using The Experience Manager the Care Team can...

The Care Team can easily define a discharge goal for patients that aligns with the goal of the overall experience. Team members can collaboratively design patient education materials, payment procedures, or any other pieces of the discharge process needed to transition patients home.

The Marketing Team maintains the relationship by...

The Marketing Team maintains the relationship by listening to patient feedback and reengaging them to provide additional care. They help interpret feedback so all teams can improve the interactions they provide and support patients ongoing care needs.

Using The Experience Manager the Marketing Team can...

The Marketing Team can easily define a patient relationship goal that aligns with the goal of the overall experience. Team members can collaboratively design feedback channels, patient incentive programs, or any other pieces of the engagement plan needed to maintain patient relationships.

The Marketing Team facilitates discovery by...

The Marketing Team generates opportunities for potential patients to discover your company and introduces them to the services you offer. They manage advertising, marketing strategy, and a host of other tasks that target prospective patients and deliver them the information they need to make decisions.

Using The Experience Manager the Marketing Team can...

The Marketing Team can easily define a goal for discovery that aligns with the goal of the overall experience. Team members can collaboratively design creative campaigns, marketing strategies, or any other pieces of the discovery plan needed to convert leads into prospects.

The Web Team manages patients’ online research by...

The Web Team manages all of the digital interactions between your patient and your company. They create online content that helps potential patients with the information they need to make a decision.

Using The Experience Manager the digital Web Team can...

The Web Team can easily define a goal for all digital interactions that align with the goal of the overall experience. Team members can collaboratively design online marketing content, service descriptions, or any other pieces of the patient research plan needed to convert prospects into patients.

The Office Team onboards patients by...

The Office Team onboards patients by providing them with the information and paperwork necessary to begin receiving care. They manage patient scheduling, insurance information, and a host of other tasks that patients need to begin receiving care.

Using The Experience Manager the Office Team can...

The Office Team can easily define a goal for patient onboarding that aligns with the goal of the overall experience. Team members can collaboratively design scheduling systems, administrative processes, or any other pieces of the onboarding process needed to get patients ready to receive care.

The Care Team delivers patient care by...

The Care Team delivers patient care through examination, diagnosis, and treatment . They’re ultimately responsible for the health and wellbeing of the patient.

Using The Experience Manager the Care Team can...

The Care Team can easily define a patient care goal that aligns with the goal of the overall experience. Team members can collaboratively design treatment best practices, training protocols, or any other pieces of the care delivery plan needed to maintain patient health and wellbeing.

The Care Team facilitates care completion by...

The Care Team facilitates patient discharge by educating, developing plans, and facilitating a smooth transition. They manage patient extended care plans, payment plans, and a host of other tasks that patients need to complete care and transition home.

Using The Experience Manager the Care Team can...

The Care Team can easily define a discharge goal for patients that aligns with the goal of the overall experience. Team members can collaboratively design patient education materials, payment procedures, or any other pieces of the discharge process needed to transition patients home.

The Marketing Team maintains the relationship by...

The Marketing Team maintains the relationship by listening to patient feedback and reengaging them to provide additional care. They help interpret feedback so all teams can improve the interactions they provide and support patients ongoing care needs.

Using The Experience Manager the Marketing Team can...

The Marketing Team can easily define a patient relationship goal that aligns with the goal of the overall experience. Team members can collaboratively design feedback channels, patient incentive programs, or any other pieces of the engagement plan needed to maintain patient relationships.

Why The Experience Manager will ensure success for your Healthcare Brand.

Use powerful tools to design immersive interactions for your patients.

Ideas

Create a holistic experience dashboard for your organization and manage every patient experience your team produces.

Dashboard

Create a company-wide channel for sharing ideas to improve your experiences. Turn your team's best ideas into improvements in your patient experience with just a few clicks.

Stats

Track your team's patient experience engagement and see your progress over time with intuitive performance reporting and powerful metrics.

Ideas

Create a holistic experience dashboard for your organization and manage every patient experience your team produces.

Dashboard

Create a company-wide channel for sharing ideas to improve your experiences. Turn your team's best ideas into improvements in your patient experience with just a few clicks.

Stats

Track your team's patient experience engagement and see your progress over time with intuitive performance reporting and powerful metrics.

We're making

better everyday


Feedback and suggestions are reviewed by our leadership team and implemented quickly so you continue to get the best experience management tool on the market.