Industries - Retail - The Experience Manager

Customer Experiences

that exceed expectations every time


Collaboratively design unforgettable retail experiences for anyone, anywhere.

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Who are your customers?

Depending on the products or services you sell, you might define your customers generally or segment them into different groups or personas. The Experience Manager enables you to design digital and physical experiences for any persona, segment, or customer type you choose. Build experiences tailored directly to individual customer needs and create lifelong brand loyalty through every interaction or touchpoint you deliver.

Referrals

Focus your team on a shared goal or vision

It may seem like common sense but setting measurable goals that your company can work towards achieving isn’t an easy thing to do. The Experience Manager gives you the ability to share a high level vision, or specific goals with every team in your company, and unifies their daily efforts towards designing the ultimate retail experience.

Mapping Your Customer Journey

Successful businesses understand that customer conversion and brand loyalty are achieved at a granular level. By designing amazing retail experiences interaction by interaction a company can control every aspect of their relationship with their customers. The Experience Manager enables retail companies to collaboratively design customer journeys with powerful design tools and real-time communication between teams.

Marketing
Team
Digital
Team
Sales
Team
Customer
Service Team
Customer
Loyalty Team
Customer
Loyalty Team

The Marketing Team generates awareness by...

The Marketing Team is the awareness generator for your company that introduces your products or services to potential buyers. They manage advertising, lead generation, and a host of other tasks that target prospects and convert them into the sales cycle.

Using The Experience Manager the marketing team can...

The Marketing Team can easily define a goal for brand awareness that aligns with the goal of the overall experience. Then they can begin designing the awareness interaction. Team members can collaboratively design creative campaigns, marketing strategies, or any other pieces to the marketing plan needed to convert leads into prospect.

The Digital Marketing Team manages customers’ online research by...

The Digital Marketing Team manages all of the digital interactions between your customer and your company. They create online content that helps potential customers considering a purchase to take the next step and visit the store ultimately delivering them to the Sales Team.

Using The Experience Manager the digital marketing team can...

The Digital Marketing Team can easily define a goal for all digital interactions that align with the goal of the overall experience. Team members can collaboratively design online marketing content, product descriptions, or any other pieces to the digital marketing plan needed to convert leads into prospects.

The Sales Team converts prospects into customers by...

The Sales Team converts prospects into customers and ensures that the shopping experience exceeds customer expectations. Whether they're selling online or physically in your store they help customers find the products that best fit their needs and complete the sales transaction.

Using The Experience Manager the Sales Team can...

The Sales Team can easily define a sales goal that aligns with the goal of the overall experience. Team members can collaboratively design sales training modules, in-store displays, or any other pieces of the sales plan needed to convert prospects into customers.

The Customer Service Team supports the customer's purchase by...

The Customer Service Team takes over with support of the customer's purchase and addresses any needs they may have. Ultimately they’re responsible for the ongoing relationship between your business and your customer.

Using The Experience Manager the Customer Service Team can...

The Customer Service Team can easily define a customer support goal that aligns with the goal of the overall experience. Team members can collaboratively design call center scripts, service ticketing flows, or any other pieces of the customer service plan needed to retain customers and keep them engaged with the company.

The Customer Loyalty Team gathers valuable feedback by...

The Customer Loyalty Team often acts as undercover agents listening to the voice of the customer and interpreting what feedback they hear to the rest of the company. Teams then use this valuable information to improve the interactions they have with the customer leading to increased happiness and brand engagement.

Using The Experience Manager the Customer Loyalty Team can...

The Customer Loyalty Team can easily define a customer feedback goal that aligns with the goal of the overall experience. Team members can collaboratively design feedback channels, surveys, or any other pieces of the customer feedback plan needed to gain insights from the customer.

The Customer Loyalty Team re-engages customers by...

The Customer Loyalty Team ensures customers remain engaged with the brand through perks, discounts, and other loyalty programs. They are ultimately responsible for driving repurchases and getting customers to come back time and time again.

Using The Experience Manager the Customer Loyalty Team can...

The Customer Loyalty Team can easily define a customer engagement goal that aligns with the goal of the overall experience. Team members can collaboratively design incentive programs, engagement events, or any other pieces of the customer loyalty plan needed to retain customers engagement with the company.

The Marketing Team generates awareness by...

The Marketing Team is the awareness generator for your company that introduces your products or services to potential buyers. They manage advertising, lead generation, and a host of other tasks that target prospects and convert them into the sales cycle.

Using The Experience Manager the marketing team can...

The Marketing Team can easily define a goal for brand awareness that aligns with the goal of the overall experience. Then they can begin designing the awareness interaction. Team members can collaboratively design creative campaigns, marketing strategies, or any other pieces to the marketing plan needed to convert leads into prospect.

The Digital Marketing Team manages customers’ online research by...

The Digital Marketing Team manages all of the digital interactions between your customer and your company. They create online content that helps potential customers considering a purchase to take the next step and visit the store ultimately delivering them to the Sales Team.

Using The Experience Manager the digital marketing team can...

The Digital Marketing Team can easily define a goal for all digital interactions that align with the goal of the overall experience. Team members can collaboratively design online marketing content, product descriptions, or any other pieces to the digital marketing plan needed to convert leads into prospects.

The Sales Team converts prospects into customers by...

The Sales Team converts prospects into customers and ensures that the shopping experience exceeds customer expectations. Whether they're selling online or physically in your store they help customers find the products that best fit their needs and complete the sales transaction.

Using The Experience Manager the Sales Team can...

The Sales Team can easily define a sales goal that aligns with the goal of the overall experience. Team members can collaboratively design sales training modules, in-store displays, or any other pieces of the sales plan needed to convert prospects into customers.

The Customer Service Team supports the customer's purchase by...

The Customer Service Team takes over with support of the customer's purchase and addresses any needs they may have. Ultimately they’re responsible for the ongoing relationship between your business and your customer.

Using The Experience Manager the Customer Service Team can...

The Customer Service Team can easily define a customer support goal that aligns with the goal of the overall experience. Team members can collaboratively design call center scripts, service ticketing flows, or any other pieces of the customer service plan needed to retain customers and keep them engaged with the company.

The Customer Loyalty Team gathers valuable feedback by...

The Customer Loyalty Team often acts as undercover agents listening to the voice of the customer and interpreting what feedback they hear to the rest of the company. Teams then use this valuable information to improve the interactions they have with the customer leading to increased happiness and brand engagement.

Using The Experience Manager the Customer Loyalty Team can...

The Customer Loyalty Team can easily define a customer feedback goal that aligns with the goal of the overall experience. Team members can collaboratively design feedback channels, surveys, or any other pieces of the customer feedback plan needed to gain insights from the customer.

The Customer Loyalty Team re-engages customers by...

The Customer Loyalty Team ensures customers remain engaged with the brand through perks, discounts, and other loyalty programs. They are ultimately responsible for driving repurchases and getting customers to come back time and time again.

Using The Experience Manager the Customer Loyalty Team can...

The Customer Loyalty Team can easily define a customer engagement goal that aligns with the goal of the overall experience. Team members can collaboratively design incentive programs, engagement events, or any other pieces of the customer loyalty plan needed to retain customers engagement with the company.

Why The Experience Manager will ensure success for your Retail Brand.

Use powerful tools to design immersive interactions for your customers.

Ideas

Create a holistic experience dashboard for your company and manage every retail experience your company produces.

Dashboard

Create a company-wide channel for sharing ideas to improve your experiences. Turn your team's best ideas into improvements in your retail experience with just a few clicks.

Stats

Track your team's customer experience engagement and see your progress over time with intuitive performance reporting and powerful metrics.

Ideas

Create a holistic experience dashboard for your company and manage every retail experience your company produces.

Dashboard

Create a company-wide channel for sharing ideas to improve your experiences. Turn your team's best ideas into improvements in your retail experience with just a few clicks.

Stats

Track your team's customer experience engagement and see your progress over time with intuitive performance reporting and powerful metrics.

We're making

better everyday


Feedback and suggestions are reviewed by our leadership team and implemented quickly so you continue to get the best experience management tool on the market.